Terms and Conditions
Shipping and Freight
We do not ship to third party addresses unless that address is known and can be verified by us.
Customers are responsible for paying any additional freight charges incurred by refused shipment and unclaimed goods. We will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery during the day. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. Courier deliveries are made during normal business hours, Monday to Friday, and the courier requires a signature as proof of delivery. If nobody is attended at the delivery address as stated by customer on the order form when the courier calls, your order will not be left for you unless you have made prior arrangements in writing with us.
If you need to arrange for the courier to call back again this may incur another delivery fee.
Any incorrect, missing or damaged goods received must be reported to us within 24 hours of you receiving the delivery. This can be done by e-mail, phone or fax.
If good(s) received is different from ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the good(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Lins Homeware owns the title of any extra goods shipped with your order that have been dispatched in error.
Return of Goods
The first step if you are having problems is to let us know about it. We will then assess your situation, and may be able to suggest some solutions to your problem.
If it is necessary for the goods to be returned, a Return Authorisation Form (RA) must be completed by the Customer and we will then allocate a RA number to the customer. The issue of an RA number does not constitute acceptance of liability by us for any damage or fault in the goods.
Customers must request a RA number prior to returning any goods to us.
Customer must then return the goods and a completed RA form together with a copy of the original invoice to us.
The RA number is deemed effective for only 7 days including the day of issue. The RA number can be obtained by e-mail, phone or fax. A RA number will only be issued when we consider the good is in fact faulty from the descriptions provided to us by the customer.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged.
Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any good(s) returned for warranty claim is determined to be physically damaged, the good(s) will be returned to the customer as is.
Lins Homeware will refuse to accept any goods that are returned without the completed RA form and a copy of the purchase invoice, or that are in inadequate packaging.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to us. We are not responsible for any parcel missing in transit, on its return back to us.
When goods are returned to us the customer must ensure that any extras that came with the purchase are included with it. Products returned for warranty will be repaired or replaced at the option for that product. We will do our best to have repaired products returned as quickly as possible.
Freight Charges
All freight charges are the responsibility of the customer.
Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the website and in our system is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Prices, specifications and availability are all subject to change without notice. All prices quoted include GST if applicable. Delivery is not included in these prices. Setup is not included in these prices.
Lins homeware Trading Pty Ltd
The use of Lins Homeware website is governed by the terms and conditions set out below. Please read all of them carefully. Your use of this website or your purchase from Lins Homeware indicates your acceptance of these terms and conditions.
Lins Homeware reserves the right to make changes to this website to all associated sites, and the terms and conditions at any time without any prior notice.
Lins Homeware is the service provider and is also referred to as "us", "we" and "our". Customer is the person or organisation who purchases or seeks services from Lins Homeware and is also referred to as "you" or "your".
Ordering from Lins Homeware
To place an order, a customer needs to firstly complete the online order form on our website. When this form is used it ensures that the customer lets us have all of the required information, so that there will be no unnecessary delays in processing your order.
Cancellation of Order
Order cannot be cancelled without the express permission given in writing by Lins Homeware, and then only on terms that indemnify Lins Homeware against all losses.
Any cancellation request for an order must be made as soon as possible. Cancellations attempted after the goods have been dispatched from the supplier or distributor will result in the customer having to pay the shipping and handling charges on the package, the cost of shipping the package back to the supplier, the supplier restocking fee (usually around 20% with a minimum fee of $20.00), and a 12% with a minimum $20.00 cancellation fee.
The supplier will only accept the cancellation if the goods are returned in exactly the same condition that they were in when they were dispatched by them (that is in a saleable, unopened condition) and that their packaging has not been opened or tampered with .
Cancellation requests may be communicated by email, fax or telephone.
Prices and Availability
All orders placed are subject to confirmation and acceptance by Lins Homeware
Products, pricing and availability displayed on our website should be considered as a guide only. Prices and availability will be confirmed upon receipt of completed order form the customer, and these prices will be verified and sent via email or given over the phone. The confirmed prices and availability shall be valid for that day (24 hours) only.
Delivery and or setup is not included in our published prices, and if delivery and or setup is required the customer shall pay the cost of delivery and or setup of any goods that the customer purchases.
Lins Homeware may change prices for received orders in the event of changes, or in the event of mistakes made us or by the suppliers or distributor. In the case of a price increase, you may cancel the order by giving notice to Lins Homeware, which must be received within seven days of the price increase notification.
Prices, specifications and availability are all subject to change without notice. All prices quoted include GST if applicable. Delivery is not included in these prices. Setup is not included in these prices.
Payment
We require cleared payment before goods are shipped.
For online orders, payment can be made by Pay Pal, Internet bank transfer, credit cards (Visa/ Master Card/Bankcard).
- Bank Transfer / Direct Deposit
Direct deposit payment using Internet banking from a different bank other than the Commonwealth Bank which may take up to 48 hours to show in our account.
Our bank account details are as follows:
Bank: Commonwealth Bank of Australia
Account name: LINS HOMEWARE TRADING PTY LTD
BSB: 062314
Account No. : 2314 1006 0119
When doing an Internet bank transfer into our account, customer must include the Order Number as the deposit reference then print out the transfer details so that this can then be sent to us (fax or email) to confirm the transaction.
Products will only be dispatched from our premises or supplier or distributor until after we receive cleared payment for the order. - By Pay Pal
If paying by Paly Pal, please make it payable to:
Lins Homeware Trading Pty Ltd - This information will also be shown at the time of confirming an online order on our website.
- By Credit Card
We accept VISA, Master Card and Bank Card.
We do not charge your credit card until the goods are ready to be shipped.
The title of the goods supplied does not pass to the customer from us until the full amount is paid to Lins Homeware Trading Pty Ltd
Refunds, Return and Replacement
Lins Homeware does not offer refunds for any reason whatsoever.
It is the customer's responsibility to ensure that the product they order is suitable for their requirements, and that it is compatible with their existing hardware and software.
Products will be repaired or replaced if malfunction or faulty, as per our warranty conditions.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.